Benefits of ISO 9001 certification

IMPROVE OVERALL PERFORMANCE

• A recent Harvard Business School study showed that ISO adopters had higher growth rates for sales, employment, payroll and average annual earnings.1
• Your business functions in a disciplined and systematic way, no matter what happens.
• Your people are clear about what to do, how and when; they don't spend time ‘reinventing the wheel’.
• Processes are in place to ensure that problems are quickly identified and resolved.
• Better reporting means you always know how your business is doing.

REDUCE COSTS

• ISO management systems can help you to reduce costs by tracking and measuring outputs and identifying areas of waste or duplication.
• By having the entire process laid out and reviewed regularly, you can recognise opportunities for cost efficiencies.

GAIN A MARKETING ADVANTAGE

• The Telarc Registered logo clearly lets your customers know that you are certified with the market-leading certification body in New Zealand.
• The Telarc ISO 9001 certification logo can be included on your website, brochures, stationery and advertising.
• You have an endorsement that differentiates you from your competitors.

IMPROVE CUSTOMER SATISFACTION

• The process of gaining ISO 9001 certification can dramatically improve customer satisfaction and loyalty.
• Customers will experience consistency in delivery of the product or service.
• When customers have issues, you know that there are documented and controlled resolution processes in place to ensure problems are managed effectively.
• ISO 9001 ensures minimum standards and requirements, particularly contractual obligations, are complied with.

OPEN UP NEW MARKETS

• Contracts and tenders may require ISO 9001 certification as a pre-requisite.
• Exporting into global markets customers may demand an internationally recognised certification.
• When potential customers ask about your quality system, you’ll always know what to say - 'ISO 9001' (it’s a phrase that works wonders).

IMPROVED STAFF PRODUCTIVITY

• Staff competence, training and development are maintained, which helps to keep your business at the forefront of its industry.
• For routine work, staff can follow the documented systems and procedures, so they’ll have more time to deal with critical business issues.
• Standardised processes help to ensure your business can continue to operate effectively, even when key people leave.

BENEFIT FROM CONTINUOUS IMPROVEMENT

• The process of becoming ISO 9001 certified locks in best practice, which becomes a benchmark for ongoing improvement.
• Employees at the frontline have to deal with problems everyday. By tracking and monitoring these issues through a certified system, problems become improvement opportunities.
• Improvement actions are always based on real data, not speculation or guesswork.

1. Source: Harvard Business School, Quality management and job quality: How the ISO 9001 standard for Quality Management Systems Affects Employees and Employers, David I. Levine & Michael W. Toffel, January 2010.