Case Studies

"ISO 9001 puts a whole series of controls in place. As well as quality in our projects, it ensures quality in the business and the policies. It links our project managers into the engine room of the organisation.”

• In June 2010, New Plymouth company Whitaker Civil Engineering was awarded an International Arch of Europe Award for Quality
• Without their ISO 9001 Quality Management System, Whitaker Civil wouldn’t have been eligible for the award
• Whitaker Civil is the only construction company in Australasia to have ever won an International Arch of Europe Award for Quality
• There are three levels of attainment – bronze, silver and gold. Whitaker Civil was awarded gold
• Telarc assess Whitaker Civil against the ISO 9001 Quality Management Standard March 2011

“I started seeing the benefits in the business from everyone understanding the need for these quality systems and how it all fitted in. I then began to see how it improves your business and basically your bottom line.”

• AP1 Metrology is New Zealand’s leading weighing and measuring calibration company.
• Bruce Ellison built the business over 17 years, operating largely as a sole trader.
• Realising that someone should be reviewing what he was doing, several years ago he selected the Telarc Q-Base quality management system.
• Since then, AP1 Metrology’s turnover has doubled. Bruce now employs two staff and retirement is on the horizon.
• By stepping up to Q-Safe, Bruce has clearly documented and critically reviewed his business process; he also has confidence in the health and safety aspects of his operation. November 2010

Soar Printing is an industry leader in the printing sector. In recent years the family business, which dates back to the 1920s, has bravely gone where no other New Zealand printing business was prepared to go.

To date the company has achieved required standards for ISO 9001 (Quality Management), ISO 14001 (Environmental Management), Enviro-Mark NZ Diamond, Forest Stewardship Council (FSC) and Programme for the Endorsement of Forest Certification (PE FC).

The latest certification for Soar is carboNZero status. August 2010

In April 2007 Signature Travel and BTI, two prominent New Zealand travel companies merged to become BTI Signature Travel Ltd. Signature Travel had been ISO-certified since 1993 but the merger gave the new company an opportunity to review and certificate all of its operating processes and procedures to ISO 9001 standards. The company’s General Manager of operations and quality Lynn Adams-Pearce, explains why they opted to do so despite the heavy workload imposed on both staff and existing operating systems by the merger. Updated November 2010

South Auckland Electroplaters managing director Raymond Greer reports a healthy increase in profitability since his company implemented Telarc Q-Base, the quality management system for small to medium sized enterprises.