Certification gives customers many reasons to prefer Soar Printing.
“We get clients who are impressed with our environmental credentials, especially when they’re not paying a premium for them. And the ISO 9001 quality credentials are a pre-requisite for many of the tenders we go for, because it provides assurance of consistent quality.”
"I started seeing the benefits in the business from everyone understanding the need for these quality systems and how it all fitted in. I then began to see how it improves your business and basically your bottom line." Bruce Ellison.
WHITAKER CIVIL ENGEERING
New Plymouth company Whitaker Civil Engineering was awarded an International Arch of Europe Award for Quality Without its ISO 9001 Quality Management System, Whitaker Civil wouldn't have been eligible.
"ISO 9001 puts a whole series of controls in place. As well as quality in our projects, it ensures quality in the business and the policies. It links our project managers into the engine room of the organisation."
ATLANTIC PACIFIC AMERICAN EXPRESS (APX)
Signature Travel and BTI, two New Zealand travel companies merged to become BTI Signature Travel Ltd. The merger gave the new company an opportunity to review and certificate all of its operating processes and procedures to ISO 9001 standards.
"Back in 2002, a number of booking errors involved the company in extra costs to ensure that our customers were not affected. These errors were within our control if we could identify them early on, so we established a peer review process that picked up most of the problems before they started to cost us money. This process cut the number of errors by over 90 percent and lifted our profitability."
FLO-DRY ENGINEERING LTD
Flo-Dry Engineering is a small, privately-owned, Albany-based company specialising in the design, manufacture and installation of byproduct processing systems and technology.
"Telarc was the only company we contacted to help us through the ISO certification process. We knew it to be a reputable agency with a long track record in the certification area and that it had the capacity to deliver at very short notice. In June 2006, we had just 14-15 weeks to bid for a very important Australian project for which ISO 9001 was a prerequisite. Telarc auditors helped us meet that deadline and have since played a major role in encouraging us to maintain our quality management system and identify areas where further improvements can be made. Overall, Telarc's involvement in establishing and maintaining ISO standards has considerably improved the performance of Flo-Dry as a company."
Bristol Babcock Controls (NZ) Ltd plans to export its measuring instruments, and Manager Colin Dale believes the company's management system will help their export drive.
Our clients with registered management systems are the main reason why we decided to implement Telarc Q-Base, says Mr Dale. We had done quite a bit of work towards achieving ISO 9000. But its scope was too large for a company of our small size. Enterprising Manukau was advertising a course in Q-Base, I went along and found it to be the practical answer. It has crystallised our operating systems and created a good work structure for our business. And it wasn't too time consuming to implement because we had already done a great deal of the work towards an efficient management system.