Information and guidance on certification

Certification Roadmap

Application & Planning

Upon application, you’ll be advised of the Client Manager who will facilitate your Readiness Review and Certification Audit. You will be provided with a self evaluation which needs to be completed and returned to Telarc, with supporting information, at least two weeks prior to your Stage 1 Audit.

Stage 1 Audit
Readiness Review required for each site.

The Stage 1 Audit will provide management and staff with the opportunity to discuss problems, required improvements and address queries regarding the audit process. The auditor will review your management system reference documents describing how your business operates, and ensure that the documented management system meets the requirements of the standard. This Review essentially establishes your system’s state of readiness for Stage 2 – Certification Audit and provides input to the planning process. Please note that before the Stage 2 audit can take place, Telarc requires confirmation and evidence that the auditee has implemented the internal audit and management review process.
Telarc’s auditor will provide a report that will identify the readiness of your system. Recommendations will be made regarding the next stage of the certification process. If you are considered not ready to progress to the Stage 2 Audits a subsequent readiness review will be required.

Stage 2 Audit
Certification Audit and Registration

The Certification Audit is a detailed, full system assessment to verify that the requirements of the standard are fully implemented and effectively complied with.
Following a satisfactory audit by Telarc, your company will be recommended for certification providing that all non-conformances have been cleared, and the standard applied for is achieved.

Certification Maintenance
Surveillance Audits

Once certification and registration are achieved, Surveillance Audit frequencies will be required to ensure that the system is adequately maintained.
Each surveillance audit re-examines some of the organisational processes. All processes and all customer specific quality management system requirements will have been re-examined within each three year cycle.

Triennial Audit
Re-Certification

Certification is valid for a period of three years and is renewable upon the conduct of a Re-certification Audit. This is similar in scope and duration to the initial Stage 2 Audit and essentially replaces the last Surveillance Audit in the third year of registration.

>>Find out more about the Telarc Certification Process