Telarc Privacy Policy and Statement

Telarc acknowledges and takes seriously its obligations under the Privacy Act 1993. The Privacy Act 1993 came into force on 1 July 1993. It was preceded by the Privacy Commissioner Act 1991 which established the office of Privacy Commissioner and legal requirements for data matching. The Privacy Act has as one of its main purposes the promotion and protection of individual privacy in general accordance with the 1980 Organisation for Economic Co-operation and Development (OECD) Guidelines on the Protection of Privacy and Transborder Flows of Personal Data.

With few exceptions it applies across the public and private sectors.

The Act is primarily concerned with good personal information handling practices.

The Act contains twelve information privacy principles dealing with collecting, holding, use and disclosure of personal information and assigning unique identifiers. The principles also give individuals the right to access personal information and to request correction of it. They do not override other laws which govern the collection, use or disclosure of personal information.

Collection and Storage of Personal Information

In the course of our business, personal information such as names, addresses, may be collected and held, for use in fulfilling the primary purposes intended. This includes information required to provide customers and others with products and services. Information retained on our database is also used to inform stakeholders and customers of relevant developments in procedures or products which we believe is either necessary or will assist in the use of the product or service we offer. Unless we are informed otherwise, we will continue to use the information collected in this manner. Accuracy of information is important to us and changes or corrections to information held will be welcomed at any time.

Normally we collect information from the persons concerned and they are under no obligation to provide it. However without certain information we may be unable to provide the products and services, or facilitate the preferred payment method. Most personal information is stored in-house. In some cases, such as certain web-based services that are contracted out, necessary contractual measures are taken to protect this information.

All reasonable steps are taken to protect the security of the personal information held, be it stored in electronic or hard copy form. Access is available to the person whose information is held, subject to the payment of reasonable expenses incurred in extracting such information. Access to personal information can be arranged by contacting:

The Chief Privacy Officer
Private Bag 28901
Remuera
AUCKLAND 1541
Ph: (09) 525 0100
Fax: (09) 525 1900
Email: admin@telarc.co.nz

Complaints concerning our Privacy Policy

All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.

Complaints under this policy are those that relate to collection of personal information or how it is collected, stored, used or disclosed. All staff undertake training on privacy and the person receiving the complaint will attempt to resolve the complaint, forwarding information on actions taken to the Chief Privacy Officer. Complaints will be recorded and reported in the Compliance Report to the Board.

Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Chief Privacy Officer.

Privacy Statement

All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:

Your Privacy

Telarc respects stakeholders' privacy at all times. When processing your order or application we collect personal information about you for the primary purpose of providing you with a high level of customer service. We may also use this information to inform you of other related products and services which may be available.

As we value your privacy we do not make your personal information available to other organisations without your explicit consent, and you have the right to gain access to your information at any time.

Please direct privacy related enquiries to the Chief Privacy Officer on (09) 525 0100 or by e-mail to admin@telarc.co.nz.

Staff Training

All staff will undergo in-house training on the Privacy Policy and our obligations, and all new staff will complete this training as an element of induction training. Staff training will be updated and completed by staff on an annual basis.

Third-Party Web Tracking

We use third-party web tracking from Yahoo!, Google and other providers of similar tracking services to help analyse where visitors go and what they do while visiting our website. These providers use browser cookies to collect anonymous traffic data. They may also use anonymous information about your visits to this and other websites in order to improve their products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your options for not having this information used by these providers, see the policies provided by Yahoo! and Google.

Please note that this Privacy Policy and Statement will be subject to regular review and updated as required.