From the customer’s perspective
The Telarc Customer 1st™ business model is based solely on the experiences that customers want to receive when they deal with a company.
This is a unique approach that benefits customers and the company alike. Everything that a customer wants is incorporated in the standard. From the moment a customer approaches the company, through the buying and payment process along with all after sales care and the processes inherent within this. A professional reviewer assesses and scores the performance of the company entirely from the customer’s perspective.
Input from customers is essential. Interviews are conducted with a representative sample of customers. As well, management and staff are observed in their dealings with customers, and customer comments and complaints are reviewed.
It’s about people
It takes dedicated people to deliver a great customer experience every time. Telarc Customer 1st™ reviews the actions of everyone in the business: from the company’s leader and senior managers, to the front-line and support staff.
Who is Telarc Customer 1st™ for?
Companies of every business type can benefit from this programme. It is equally appropriate for business-to-business and business-to-consumer organisations.
Telarc Customer 1st and its principles transcend all lines of business and for that reason it is suited to the flowing types of organisations, retailers, wholesalers, manufacturers, business services, health and community services, local and central government, and not-for-profit organisations. The one thing that all these businesses have in common is that they all have the need to do their best for their customers and the community, and by implementing Customer 1st™ they are better equipped to match their customer needs and in so doing run a more successful operation.