This standard sets appropriate standards of service covering the means by which ambulance and paramedical services are organised and provided. It provides a means of assessing the extent to which ambulance and paramedical services are worthy of patients' confidence and trust, through the demonstration of clinical safety, reliability, efficiencies, and effectiveness. It applies to all types of road vehicle and to aircraft specifically equipped for ambulance provision when being used for that purpose.
The New Zealand Standard for ambulance services was introduced in 2002 as a first attempt at providing a national benchmark for all ambulance providers. It established guidelines for the provision of services that are safe and reliable, and efficient in the use of public funds and donated services.
To reflect the changing needs of this vital service the Standard would be revised within three years of its introduction and was re-issued in 2008 after an extensive review by a NZS review committee.
Who should use the Standard?
The Standard covers road and air ambulance and paramedical emergency services, and outlines the minimum standards required to provide safe, reliable, and efficient services, and applies to any organisation that:
- provides an emergency ambulance service
- provides a paramedical or commercial services for events such as concerts
- provides an ambulance service to transport acute or admitted hospital patients
- uses the expression ambulance, paramedic, or medic to describe its services
- operates an Emergency Ambulance Clinical Control Centres (EACCC).