Once you are ISO 9001 certified, your company will operate with industry best practices. This means issues are identified and recorded early giving you the information you need to make these issues opportunities for continual improvement. There are seven key benefits that ISO 9001 will bring to your business:
Improved overall performance
- ISO adopters have higher growth rates for sales, employment, payroll and average annual earnings according to a Harvard Business School study .
- Processes are in place to ensure that problems are quickly identified and resolved with your people being clear about what to do, how and when they don't spend time reinventing the wheel.
- Business outputs are tracked and measured, which means areas of waste and duplication can be identified and eliminated.
Higher customer satisfaction
- Processes are in place to track and resolve issues quickly and effectively, which leads to improved customer satisfaction.
Better training and development
- Systems are present to constantly deliver training, enhancing your greatest resource your staff. In addition, standardised processes help to ensure your business can continue to operate effectively, even when key people leave.
- Differentiate yourself from your competitors by displaying the Telarc Registered logo on your website, brochures, stationery and advertising.
- This endorsement clearly shows your customers that your business is certified with the leading certification body in New Zealand.
Access new markets
- Some contracts and tenders now require ISO 9001 certification as a pre-requisite. Additionally, customers in global markets may demand this internationally recognised certification.
- Access new markets and reassure potential customers about your quality systems by telling them you have ISO 9001.
- Becoming ISO 9001 certified locks in best practice, which becomes a benchmark for ongoing improvement.
- By tracking and monitoring issues facing the business through a certified system, problems become improvement opportunities.
- These improvement actions are always based on real data, not speculation or guesswork.
Source: Harvard Business School, Quality management and job quality: How the ISO 9001 standard for Quality Management Systems Affects Employees and Employers, David I. Levine & Michael W. Toffel, January 2010.